RMA: Isotech operates an authorised returns procedure to speed up the returns process. You must obtain an RMA (Returns Material Authorisation) number before making any returns.
Please note that any returned equipment not displaying a valid RMA may be rejected and returned at senders cost.
To obtain an RMA number please download and complete the RMA form and return it to firstname.lastname@example.org
You will need to give a full and detailed description of the unit, unit serial number and fault or error before an RMA number can be issued.
The shipping instructions/RMA terms which are included with the RMA form must be followed.